We really hope that you will enjoy and are delighted with your purchase from Cherche La Femme, but the following procedures are in place if you wish to return any item. We will happily exchange or refund goods, providing the goods are returned to our possession within 12 days of receipt date (Customers in Ireland / Northern Ireland) or within 16 days of receipt date (Customers outside Ireland / Northern Ireland). Items must be returned in perfect condition, unworn, not washed or altered, tagged and in their original packaging. Any items received after this date will be sent back to the original delivery address. We offer Free delivery on the first exchange i.e. Cherche La Femme will cover the cost of sending the replacement goods to you. After that exchanges will be charged at the standard delivery rate. Where a refund is given, you need only to pay for the postage.
If you return an item for whatever reason and you go below the initial €50 order value or return a single order item for a refund and received free shipping you will be charged an adjustment fee of €4.50 to cover the cost of the initial shipping of the order to you.
We strongly recommend all return items are sent back via recorded delivery as we can not accept responsibility for goods that are lost or delayed in the post. The cost of returning an unwanted item to us is your responsibility. If you exchange goods with Cherche La Femme and then wish to do a further exchange of these goods or receive a refund, you must return the already exchanged goods to our possession within 7 working days of the date of dispatch. Customer rights are protected as laid down in the EU Distance Selling Regulations. For full details of your rights under these regulations please contact your Citizens Advice Bureau or Solicitor. For health and hygiene reasons we can not accept returns of underwear, swimwear or hosiery. Faulty items or any discrepancies with an order must be notified to us within 48 hours of receipt by emailing firstname.lastname@example.org. The faulty item, where possible will be replaced and will be shipped free of charge on receipt of the return package from you.
Please send your goods for return or exchange to the following address: Cherche La Femme, 14 Dublin Street, Longford, Ireland or Call: +353 43 33 44004 Refunds will be made using the original method of payment. These terms do not affect your statutory rights. VAT N0 3999902s